warranties & repairs

Being the largest retailer for luggage across Canada as well as the largest specialty store retailer of luggage in North America, we are committed to offer products that reflect quality and durability. This is why we offer an extensive product coverage for our customers' satisfaction.

Original proof of purchase is required in all cases. Save and copy the sales receipt.

Luggage damages caused by airline carriers are not covered under the manufacturer's warranty. It is recommended that damages be reported to a carrier representative prior to leaving the airport. Request a copy of the report to be attached to the warranty claim. Visit our repair center website for more details.

As our services are currently only offered in Canada, please note we can only complete returns and repairs for customers based in Canada and it's territories.

manufacturer warranty

Manufacturer warranty coverage varies by brand. Products under warranty must include their appropriate warranty information attached at the time of purchase. Please keep the information attached to the original sales receipt. (For online orders, keep and save email invoices and tags.)

Repair or exchange of the product will be done in accordance with the warranty terms and conditions offered by the brand or manufacturer.

Travelway warrants to the original purchaser that this product shall be free from defects in material and workmanship for ten (10) years from the date of purchase. In the unlikely event that a defect should occur, upon presentation of proof of purchase, we will repair or replace, at our option, your product free of charge.

This warranty does not cover accidental damage, unreasonable use, normal wear and tear, repairs made or attempted by unauthorized persons or airline mishandling. 

If an airline or any other carrier damages this product, it is the owner's responsibility to file a damage claim with that airline or carrier. 

This warranty does not cover incidental or consequential damages, such as loss or damage to the contents of this product.

Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of ten years starting from the date this Product was purchased.

This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty.

No warranty applicable on this brand.

The Holiday Group warrants this product to be free from defects in material and workmanship for 10 years from the date of original purchase. If such a defect occurs, return goods to point of purchase for warranty service (with proof of purchase).

This warranty does not cover accidental damage, unreasonable use, normal wear and tear, improper handling or damage caused by a common carrier, loss of use or other consequential damages, nor does it cover repairs attempted by unauthorized persons. If a common carrier damages your product, contact them immediately to file a claim to the transit company at the place of arrival.

Damage caused by a carrier is the responsibility of the carrier and must be claimed with that company at the time damage occurs. By not following this procedure, you risk that the damage will not be covered under transportation company policy.

Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of ten years starting from the date this Product was purchased.

This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty.

The Holiday Group warrants this product to be free from defects in material and workmanship for 10 years from the date of original purchase. If such a defect occurs, return goods to point of purchase for warranty service (with proof of purchase).

This warranty does not cover accidental damage, unreasonable use, normal wear and tear, improper handling or damage caused by a common carrier, loss of use or other consequential damages, nor does it cover repairs attempted by unauthorized persons.

If a common carrier damages your product, contact them immediately to file a claim to the transit company at the place of arrival.

Damage cause by carrier is the responsibility of the carrier and must be claimed with that company at the time damage occurs. By not following this procedure, you risk that the damage will not be covered under transportation company policy.

All Tracker branded luggage is guaranteed 10 years to be free from any and all manufacturing defects in material and workmanship. The Bentley Group will cover any damage to your product caused by a defect in the workmanship or quality of the materials. At our discretion, we will either repair, replace or exchange the merchandise in accordance with the warranty terms stated herein. Exchanges are based on availability of the product. In the case that a product is no longer available, we will replace it at our discretion with a similar item.

This warranty covers only manufacturing defects and does not cover any damaged caused by misuse, neglect, accidents, abrasion, exposure to wear and tear or transport damage (i.e. airline carriers). Alterations or maintenance carried out by non-approved Bentley service centers void this warranty. This warranty applies only to, and extends for the lifetime of the original purchaser, or gift recipient of the product. This warranty is limited to the repair or replacement of a product and does not include any compensation for any loss arising.

All Triforce branded luggage is guaranteed 10 years to be free from any and all manufacturing defects in material and workmanship. The Bentley Group will cover any damage to your product caused by a defect in the workmanship or quality of the materials. At our discretion, we will either repair, replace or exchange the merchandise in accordance with the warranty terms stated herein. Exchanges are based on availability of the product. In the case that a product is no longer available, we will replace it at our discretion with a similar item.

This warranty covers only manufacturing defects and does not cover any damaged caused by misuse, neglect, accidents, abrasion, exposure to wear and tear or transport damage (i.e. airline carriers). Alterations or maintenance carried out by non-approved Bentley service centers void this warranty. This warranty applies only to, and extends for the lifetime of the original purchaser, or gift recipient of the product. This warranty is limited to the repair or replacement of a product and does not include any compensation for any loss arising.

How do I benefit from the manufacturer warranty?

Visit your nearest Bentley store or Evex repair center and make sure to bring, your luggage, the original receipt and the warranty tab of the luggage. A sales representative will then examine the luggage to determine if the damage or defect is covered by the warranty. If the luggage is under warranty and the defect is covered we will send your luggage for repair to an Evex store. In the event that the luggage is deemed not repairable, we will replace it with a new luggage of the same value you paid. Please note that some charges may apply in order to send the luggage to a repair center.

If you do not live near a store, do not hesitate to call us at 1-844-341-3789. One of our Customer Experience Associates will gladly help you with your request.

*** Stores are to apply the former Warranty Policy on manufacturer defect for purchases that were made from February 1st 2012, to April 29th 2013, as long as the customer submits the original proof of purchase.

*** Manufacturer defect is defined as a defect that occurs in the manufacturing process that covers poor quality materials and/or poor workmanship. Wear and tear, abusive usage or airline damage DO NOT constitute a defect.

*** Bentley reserves the right to change and/or update these terms and conditions without prior notice.

*** Please note that Bentley shall not be liable, in any circumstances, for any loss, theft or damage to the contents of your personal items used in, or by our products.