Returns

In order to best serve our customers, we accept returns on your Bentley purchase within 30 days from the date of purchase for a full refund, unless otherwise stated or noted at the time your make your purchase.

If the return falls outside of this time period, or if the item is damaged, worn, or not in its original packaging, Bentley cannot accept the returned items and cannot give a refund. Should you wish to return only a particular item included in an order, you do not have to return the entire order.

If you are not completely satisfied with your Bentley purchase for any reason, please review our return, refund and exchange information below.

GENERAL CONDITIONS

  • Simply return it for an exchange or refund within 30 days of purchase pick up/delivery to any of our stores or ship back to our warehouse. We do not accept returns made after the 30 days.
  • All return requests must be accompanied with the original proof of purchase or printed copy of the receipt/invoice; in unused, unworn and undamaged condition with all original tags attached, in addition to original packaging. It must be deemed sellable by Bentley's store associates and/or Bentley’s warehouse employees. All returns are subject to validation and approval at Bentley’s discretion.
  • Returns of any portion of the purchase will require equal forfeiture of offer or amount equal to offer.
  • In the case of incorrect items shipped or damaged during shipment, please contact our Customer Service team at 1-844-341-3799; by email, or by visiting your nearest Bentley store.
  • Refunds with the receipt are based on the price paid at the time of purchase.

RETURNS & EXCHANGES FOR IN-STORE PURCHASES

We gladly accept returns of merchandise purchased in any of our stores for a full refund if returned within 30 days of the date of purchase.

  • Refunds will be made in the same form of payment as your original purchase was made. Your refund will include the cost of the item, plus an applicable sales tax, less the cost of return shipping if applicable.
  • Returned merchandise, under the above conditions, can be exchanged on a store gift card for the same monetary value.
  • Exchanges are based on availability of the product. In the case that a product is no longer available, it can be exchanged at Bentley’s discretion for a similar item of the same price paid at the time of purchase.
  • Gift cards, delivery costs, credit charges, bank fees and shipping fees are non-refundable.
  • Please note: Our stores cannot credit your PayPal account. We will refund you in the form of an in-store gift card. Returns made through our warehouse will be credited directly towards a PayPal account.

RETURNS & EXCHANGES FOR ONLINE PURCHASES

For ShopBentley.com orders, we gladly accept returns of merchandise for a full refund if we receive your return within 30 days of the date of purchase/pick up in store.

  • Returning your online orders in one of our Bentley stores is free.
  • Returns made through our warehouse have a flat rate shipping fee of $5.00 that will be removed from the original purchase amount.
  • Exchanges through our warehouse are not supported at this time.
  • Exchanges for a higher value item(s) are based on customers' agreement to pay the price difference.
  • Gift cards, delivery costs, credit charges, bank fees and shipping fees are non-refundable.

INSTRUCTIONS FOR RETURNING BY MAIL:

Step 1: Return label

  • Click here to get your return label.
  • Enter your order number and contact information.
  • Print your return label.

Step 2: Drop off

  • Once you have your return label, please pack the item you wish to return in its original packaging. Please include your invoice and indicate the reason for your return.
  • Affix the return label on the package. Please make sure the original shipping label is covered.
  • Simply bring it to your nearest Canada Post Office.

Click here for Canada Post offices.