I am extremely disappointed with
"I am extremely disappointed with my experience with Bentley. Not only did I receive the wrong order and incorrect color, but the customer service I received afterward was unacceptable. When I called to have the issue resolved, the agent hung up on me. After that, I was unable to reach anyone for approximately six hours despite repeated attempts. I left three messages through your online system before finally receiving a response. However, even after explaining the situation, I have yet to receive any confirmation that my correct order will be sent. I also requested a call from a supervisor, but more than a week has passed and no one has contacted me. The lack of communication, follow-up, and accountability has been incredibly frustrating. This has been the worst customer service experience I have ever encountered. As a result, I have lost confidence in your company and will not be ordering from Bentley again. I would appreciate an immediate update regarding my replacement order and a response from management regarding this experience."
