When will I receive my coupon code after subscribing to the newsletter?
You will receive a confirmation email within 10 - 20 minutes after signing up to your newsletter.
Please ensure you confirm your subscription using the link provided in the email. You will then receive your welcome email containing your attached coupon code.
How much does shipping cost?
Free shipping for all orders over $49.
$10 for all orders under $49.
Free Shipping is determined based on the total pre-tax value of the items in your shopping cart after any discounts have been applied. It is automatically calculated at checkout.
When will I receive my order?
All orders placed before 11 A.M. Eastern Time will be processed the same business day.
All orders placed after this time will be processed the following business day.
The estimated delivery time for standard shipping with Canada Post is :
Québec and Ontario: 2 to 4 business days
Other provinces: 3 to 6 business days
Do you ship on weekends?
Orders are shipped Monday through Friday with the exception of statutory holidays.
How can I track my order?
You will receive a tracking number by email after your order is shipped.
Please follow the link below to track your order online with Canada Post, see your delivery status or any possible updates.
Do you ship outside of Canada?
No. At this time, we only ship within Canada.
What is your phone number/email address?
Our phone number is 1-844-341-3799.
You can also email us at
What are your Customer Service hours?
Customer Service can be reached by telephone:
Monday to Friday: 8 AM to 4:30 PM Eastern
What is your return policy?
Products can be returned by mail within 30 days of the receipt of shipment, or they can also be returned to one of our stores.
Please note a $5.00 flat fee applies on all returns to our warehouse. This amount will be deducted from your refund amount.
All returns made in store are free.
All returned items must be in the condition you received them, with all tags attached and in the original packaging.
How do I print my return label?
You can do so by visiting the following the Bentley Return Label link below and filling out some very basic required information.
When returning my items by mail, how long will my refund take?
Upon receipt of your item(s), please allow us approximately 10 business days from the time the warehouse receives your return to process it.
Please take into account a few additional days for your financial institution's processing time.
I want to return an order by mail. What is the address?
Our Distribution Centre address is located at:
Bentley Leathers Inc. Online Returns
1250 Spence Avenue
Hawkesbury, ON K6A 3T4
You can print your return label here :
*Please note our Distribution Centre is for refunds only, not exchanges.
Which methods of payment are accepted?
We accept : Visa, Mastercard, American Express and PayPal.
Please note the following:
Credit Cards are charged upon invoice.
PayPal accounts are immediately charged upon order confirmation.
Please ensure your billing name and address are identical as shown on the credit card used for payment. If your order does not match that criteria, we reserve the right to cancel it.
Please note that gift cards cannot be redeemed online at this time.
Are all the products online also available in stores?
No. We offer many online-exclusive products which are not available in our stores.
Are in-store and online prices and promotions identical?
Bentley offers exclusive in-store and online promotions, so the prices can differ.
Can you guarantee that your product information is always accurate?
Bentley strives to maintain the most accurate Product Information possible. Due to our high volume of products, there may be some errors despite our efforts.
In the event that occurs, we deeply apologize and please do not hesitate to contact us to return your product(s) free of charge by mail to our Distribution Centre, or to exchange it in one of our of Bentley stores.
Where can I find carry-on compliant luggage on ShopBentley.com?
Bentley has a section on the website dedicated to carry-on luggage, which can be found here:
You can verify the carry-on compliance of your desired piece of luggage by clicking "Compare Size" on the product page and selecting the blue airline logo.
Can I combine a promo code with another offer?