Returns

*** Extended Return Policiy for the holidays ***

Great news! During the holidays, any purchases made on or after November 7, 2016 can be returned or exchanged until January 23, 2017. Please note that there will be no refund or exchange in stores on December 26 & 27.  

 

Total customer satisfaction is guaranteed. If you are not satisfied with your purchase, simply return it for an exchange or refund within 30 days of purchase pick up/delivery to any of our stores or ship back to our warehouse.

• All returned merchandise must be deemed sellable by Bentley's store associates and/or Bentley’s warehouse employees. All returns must be accompanied with the original proof of purchase or printed copy of the receipt/invoice or gift receipt, with original tags attached and also be with the original packaging.

• Returned merchandise indicated above along with a gift receipt can be exchanged on a store gift card for the same monetary value

• Refunds with receipt are based on the price paid at the time of purchase.

• Refunds with no available receipt will be exchanged on a store gift card at the last ticketed price.

• Refunds are issued in the same method of payment used at the time of purchase.

• Gift cards, delivery costs, credit charges, bank fees and shipping fees are non-refundable. Returns to stores for online orders are free. Returns made through our warehouse have a flat rate shipping fee of $5.00 that will be removed from the original purchase amount.

• Exchanges are based on availability of the product. In the case that a product is no longer available, it can be exchanged at Bentley’s discretion for a similar item of the same purchase paid price. Please note that for online orders, exchanges through our warehouse are not supported at this time.

• Exchanges for a higher value item(s) are based on customers' agreement to pay the price difference.

• For security and fraud prevention, we require the completion of a refund slip with your name, address, phone number and signature. This information is collected, used, and retained in accordance with our Privacy Policy.

*Note that our stores cannot credit your PayPal account.  We will refund you on a store gift card. Returns made through our warehouse will be credited directly towards a PayPal account.

Returning by mail:

  • Click here to get your return label. 
  • Enter your order number and contact information.
  • Print your return label.
  • Pack the item you wish to return in the original packaging. Please include your invoice and indicate the reason for your return.
  • Affix the return label on the package. Please make sure the original shipping label is covered.
  • Simply bring it to your nearest Canada Post Office.